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Terms & Conditions

Last updated: January 2026

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These Terms & Conditions govern the use of the Whole Becoming website and the provision of coaching services. By accessing this website or engaging in coaching services, you agree to the terms outlined below.

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1. About Whole Becoming

 

Whole Becoming is a professional coaching practice offering leadership coaching, individual coaching, and reflective development services.

Services are provided by:

Katya Zapolnova
Founder, Whole Becoming
Based in the United Kingdom

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2. Use of this Website

 

This website is provided for informational and reflective purposes only.

You agree not to:

  • misuse or disrupt the website

  • attempt unauthorised access to the site or its systems

  • reproduce or distribute content without permission

All content remains the intellectual property of Whole Becoming unless otherwise stated.

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3. Nature of Coaching Services

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Coaching services provided by Whole Becoming are delivered in accordance with professional coaching standards and ethical guidelines, including those aligned with the International Coaching Federation (ICF).

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Coaching is:

  • a collaborative, reflective process

  • focused on awareness, responsibility, and self-directed change

  • not advice, instruction, or directive guidance

Coaching does not:

  • constitute therapy, counselling, or psychotherapy

  • replace medical, psychological, legal, or financial advice

  • guarantee specific outcomes or results

Clients remain fully responsible for their own decisions, actions, and wellbeing before, during, and after coaching sessions.

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4. Client Responsibility and Autonomy (ICF-aligned)
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In line with ICF ethical principles:

  • clients are recognised as naturally creative, resourceful, and whole

  • the coach does not impose solutions, advice, or direction

  • all actions taken as a result of coaching are the sole responsibility of the client

Coaching supports awareness and clarity; implementation and outcomes remain the client’s choice.

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5. Coaching Sessions and Delivery
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Coaching sessions are delivered face-to-face or online.

By engaging in coaching services, you acknowledge that:

  • sessions may involve reflective inquiry and exploration of personal or professional topics

  • you are responsible for ensuring a private and appropriate environment for sessions

  • continuity of sessions is subject to mutual agreement

 

6. Confidentiality
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All coaching conversations are treated as confidential, in alignment with ICF ethical standards.

Confidentiality may be broken only where:

  • required by law

  • there is a risk of serious harm to the client or others

No session content will be shared with third parties without explicit consent, except where legally required.

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7. No Medical or Psychological Advice

 

Coaching services and website content do not constitute medical, psychological, or psychiatric advice.

If you are experiencing mental health difficulties or require medical support, you are encouraged to seek assistance from a qualified healthcare professional.

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8. Payments and Cancellations

 

Fees, session length, and cancellation terms will be agreed separately prior to the commencement of paid coaching services.

Unless otherwise agreed:

  • fees are payable in advance

  • missed sessions without sufficient notice may be chargeable

  • rescheduling is subject to availability

Specific payment and cancellation terms may be confirmed in writing or via email.

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9. Limitation of Liability

 

To the fullest extent permitted by law, Whole Becoming is not liable for:

  • decisions made by clients

  • outcomes resulting from coaching

  • indirect or consequential loss

Nothing in these Terms limits liability where it cannot be excluded under UK law.

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10. External Links
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This website may contain links to third-party websites.
Whole Becoming is not responsible for the content, accuracy, or privacy practices of external sites.

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11. Privacy and Data Protection
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Personal data is handled in accordance with UK GDPR and applicable data protection laws.

Please refer to the Privacy Policy for details on how personal information is collected, stored, and used.

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12. Changes to These Terms
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These Terms & Conditions may be updated from time to time.
The most current version will always be available on this page.

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13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts.

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14. Contact

If you have questions regarding these Terms & Conditions, please contact:

 

Whole Becoming
via the Begin a conversation page

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